hyplay Terms and Conditions

Version: 1.0 — January 2026

These terms and conditions ("Terms") govern the use of the hyplay platform and all its associated services. By accessing the hyplay website or mobile service, or by creating an account, you are considered to have fully read, understood, and agreed to these Terms. If you disagree with these Terms, please do not use our platform.

1. Introduction and Definitions

Below are definitions of some important terms used in these conditions, which carry the same meaning throughout the document:

• "hyplay" or "we" — The organisation that operates the hyplay platform.
• "Platform" — The hyplay.lat website and all services connected to it.
• "User" or "you" — Any person who has created an account on the hyplay platform or is using its services.
• "Account" — A user's personal registered profile on the hyplay platform.
• "Funds" — Money deposited into or earned within a user's account.
• "Bonus" — Promotional credits or benefits provided by hyplay.
• "Game" — All slots, casino, and sports betting services available on the platform.

2. Account Registration

2.1 Registration Requirements

To create an account on hyplay, you must meet the following conditions:

• You must be at least 21 years of age.
• All information provided at the time of registration must be true, accurate, and complete.
• You must not have previously had an account cancelled or banned by hyplay.
• You may open only one account in your own name.

2.2 Single Account Policy

Each user may operate only one account. Creating multiple accounts is strictly prohibited and, if detected, all associated accounts will be closed immediately. In suspicious cases, deposited funds may be forfeited.

2.3 Accuracy of Information

Users must keep their personal information up to date and accurate at all times. Providing false information may result in account suspension or closure, and withdrawals may be blocked.

3. Age Verification

hyplay is firmly committed to preventing underage gambling. The minimum age to use the service is 21 years. At any time after registration, particularly when a withdrawal is requested, hyplay may require age verification through a national identity card or passport.

4. Deposits and Withdrawals

4.1 Deposit Methods

hyplay currently accepts the following payment methods: bKash, Nagad, Rocket, and Upay. Deposits made through any other method are not accepted.

4.2 Withdrawal Policy

To request a withdrawal, the user must have a minimum balance of ৳800 in their account. The standard withdrawal processing time is between 10 and 45 minutes. Withdrawals may be delayed if identity verification has not been completed. hyplay reserves the right to hold withdrawals in cases of suspicious activity.

4.3 Fund Security

Keeping user funds safe is hyplay's priority. All transactions are secured using SSL encryption technology.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

New users will receive a 100% welcome bonus on their first deposit, up to a maximum of ৳5,000. For example:

• Deposit ৳1,000 → ৳1,000 bonus → Total balance ৳2,000
• Deposit ৳12,000 → ৳5,000 bonus → Total balance ৳17,000

The bonus amount will not exceed ৳5,000, regardless of how large the deposit is.

5.2 Wagering Requirements

The welcome bonus must meet a 10x wagering requirement before withdrawal. This means that if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets before withdrawing. Certain games may contribute at different rates toward the wagering calculation.

5.3 General Bonus Terms

• Each bonus offer has its own validity period — the bonus will be cancelled once the period expires.
• hyplay reserves the right to cancel a bonus if there is suspicion of bonus abuse.
• A new bonus cannot be claimed before completing an existing bonus.
• Promotional offers may be changed or cancelled at any time.

6. Game and Betting Rules

6.1 Game Services

hyplay provides various types of game services, including slot games, live casino, sports betting, and fishing games. Each game has its own rules, which are described within the game.

6.2 Betting Responsibility

Once a bet is confirmed, it cannot be changed. If a game is interrupted mid-round due to a technical error, the bet for that round will be cancelled and the amount will be refunded.

6.3 Fair Play

hyplay uses certified games from established game providers — such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe — to ensure fair play. All game outcomes are determined by a neutral random number generator (RNG).

7. Prohibited Activities

The following activities are strictly prohibited on the hyplay platform:

• Claiming bonuses through fraudulent means or abusing the bonus system.
• Operating multiple accounts.
• Money laundering or conducting any other illegal financial activity.
• Attempting to influence game outcomes using bots, automated software, or any other technology.
• Impersonating another user.
• Attempting to access the platform through hacking or cyberattacks.
• Using another person's account or payment method.

8. Account Closure and Suspension

8.1 Suspension by hyplay

hyplay reserves the right to immediately suspend or close any account in the following circumstances:

• Violation of any provision of these Terms.
• Suspicious or fraudulent activity.
• Failure to pass age verification.
• Order from a court or legal authority.

8.2 Closure by User

You may request to close your account at any time. Contact the support team via live chat or email. You will be given the opportunity to withdraw your balance before the account is closed, however any pending wagering requirements will still apply.

9. Limitation of Liability

To the maximum extent permitted by applicable law, hyplay and its officers, employees, and partners are not liable for:

• Losses caused by technical failures, server downtime, or loss of internet connection.
• Delays or transaction failures caused by third-party payment providers.
• Unauthorised use of a user's own account credentials.
• The psychological or financial consequences of gaming losses.

hyplay always strives to provide the highest quality of service, however temporary disruptions may occasionally occur due to technical limitations.

10. Privacy and Data

hyplay places the highest importance on the privacy of users' personal information. Details on how your personal data is collected, stored, and used can be found on our Privacy Policy page. The Privacy Policy is an integral part of these Terms.

11. Responsible Gaming

hyplay believes that gambling is a form of entertainment, not a way to earn income. We encourage all our users to play responsibly. To support this, we provide the following features:

• The ability to set deposit limits.
• A self-exclusion option to temporarily or permanently exclude yourself.
• The ability to set a cooling-off period.
• The ability to review gaming history and spending information.

For more information on responsible gaming, visit our Responsible Gaming page.

For ages 21 and above only. If you feel your gaming habits are getting out of control, please contact our support team.

12. Dispute Resolution

12.1 Filing a Complaint

If you are dissatisfied with anything, please first contact us via our 24/7 live chat or email. Once we receive your complaint, we will try to resolve it as quickly as possible.

12.2 Dispute Process

If a satisfactory resolution to your complaint is not reached, you have the option to raise the matter formally. In the case of disputes regarding game outcomes, the game provider's logs and data will be considered as final evidence.

12.3 Time Limit

If a complaint is not filed within 30 days of an incident, the claim may not be accepted.

13. Changes to Terms

hyplay reserves the right to change, amend, or update these terms and conditions at any time. Users will be notified as far in advance as possible of any significant changes. Continued use of the platform after changes have been made constitutes acceptance of the updated terms.

The latest version of the terms and conditions will always be available on this page. It is recommended that you visit this page regularly to stay up to date.

14. Contact

If you have any questions or comments about these terms and conditions, please contact our support team:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our support team provides round-the-clock service in Bengali. Feel free to reach out with any issue — we are always here for you.