hyplay Privacy Policy

1 Introduction and Applicability

hyplay operates an online casino and sports betting platform for players in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information.

This privacy policy covers the following topics:

• What types of information we collect
• How that information is used
• Who can access that information
• How your information is kept secure
• Your rights and choices

hyplay reserves the right to change this policy. For any significant changes, we will notify you by email or through the platform.

2 Information We Collect

2.1 Registration and Account Information

When you create an account on hyplay, we collect the following information:

• Full name and date of birth
• Email address
• Residential address
• National ID or passport details (for age and identity verification)
• Preferred language and currency settings

2.2 Financial Information

To process financial transactions, we collect:

• bKash, Nagad, Rocket, or Upay account numbers
• Transaction history and amounts
• Deposit and withdrawal records

We do not store full bank card numbers or CVV codes. Financial information is always stored in encrypted form.

2.3 Technical and Usage Information

When you visit our website or use the app, we automatically collect the following information:

• IP address and device identifier information
• Browser type and version
• Operating system
• Pages visited and click history
• Session duration and connection logs
• Information collected through cookies and similar tracking technologies

3 How We Use Your Information

3.1 For Service Delivery

Collected information is primarily used to operate hyplay's services smoothly:

• Account creation and management
• Processing financial transactions — deposits and withdrawals
• Gaming activities and bonus delivery
• Managing customer support services
• Sending account-related notifications

3.2 For Security and Compliance

hyplay uses information to ensure responsible gaming and a safe environment:

• Age verification (service available only to those aged 21 and above)
• Fraud and money laundering prevention
• Preventing unauthorized access to accounts
• Enforcing and monitoring responsible gaming limits

3.3 For Improvement and Personalization

We analyze information to improve the user experience:

• Evaluating and improving platform performance
• Game recommendations based on your preferences
• Identifying and resolving technical issues
• Planning new services and features

3.4 For Marketing Purposes

With your permission, we may notify you about promotional offers and bonuses by email. You may request to stop receiving these marketing communications at any time.

4 Who We Share Information With

4.1 Sharing Information with Third Parties

hyplay never sells your personal information to third parties for commercial purposes. However, information may be shared in specific circumstances:

• Payment processors: Information necessary to complete transactions is shared with payment gateway providers such as bKash, Nagad, Rocket, and Upay.
• Technology partners: Software companies such as game providers PG Soft, Pragmatic Play, JILI, and Spribe may receive limited information for the purpose of operating games.
• Security services: Information necessary for fraud detection and prevention is shared with specialized service providers.

4.2 For Legal Obligations

We may disclose necessary information upon a valid request from legal authorities or by court order. In such cases, we always act within the limits of the law and make every effort to protect your privacy to the extent possible.

4.3 For Business Changes

If there is a significant change to hyplay's business structure for any reason, the collected information may form part of that change. However, the standards of this privacy policy will be maintained in such cases.

5 How We Keep Your Information Secure

5.1 Technical Security

hyplay uses industry-standard technology to protect your information:

• SSL/TLS Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Database Encryption: Stored sensitive information is kept in encrypted form.
• Secure Server Environment: Our servers operate in accordance with the highest security standards.
• Firewall and Intrusion Detection: Advanced systems are used to prevent unauthorized access.
• Regular Security Testing: Regular audits are conducted by third-party security specialists.

5.2 Organizational Security Measures

Alongside technology, we ensure security measures at the organizational level as well:

• Regular staff training on data protection
• Access controls — only authorized staff can view sensitive information
• Data breach detection and response plan
• Minimum data collection policy — no information is kept beyond what is needed

5.3 Data Retention Period

We retain necessary information for as long as your account is active. Even after account closure, some information may be kept for a specified period to meet legal and regulatory requirements. Once no longer needed, all information is securely deleted.

6 Cookie Usage Policy

6.1 What Are Cookies

Cookies are small text files stored in your browser or on your device. They help remember information about your visit and improve the functionality of the website.

6.2 Cookies We Use

• Essential Cookies: Indispensable for the core functionality of the website — login sessions, security tokens, and so on.
• Functional Cookies: Used to remember your preferences such as language settings.
• Analytics Cookies: Collect anonymous data to understand how the platform is used.

6.3 Cookie Controls

You can disable or delete cookies through your browser settings. However, disabling essential cookies may prevent some important features of hyplay from working properly.

7 Your Data Protection Rights

7.1 Right to Access Information

You have the right at any time to know what information hyplay holds about you. To obtain this information, you can contact our support team via live chat or by email.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request that it be corrected. We will make that correction as quickly as possible.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for legal obligations or the resolution of ongoing disputes.

7.4 Right to Data Portability

You may request a readable copy of your collected information, which will be provided in a digital format.

7.5 Right to Object to Processing

You may object at any time to your information being used for marketing purposes. After receiving your request, we will stop using your information for that purpose.

8 Age Verification and Child Protection

hyplay strictly provides services only to those aged 21 and above. We do not knowingly collect or process any information from minors.

Age is verified during the registration process. If we become aware that a minor has created an account, that account will be closed immediately and all associated information will be deleted.

If you believe a child is attempting to create an account on our platform, please notify our support team immediately.

9 Privacy Policy Updates

This privacy policy may be updated from time to time based on business changes, addition of new services, or legal requirements. For any significant changes, we will:

• Notify you by email before the changes take effect
• Update the "Last Updated" date at the top of the page
• Show a summary of the updated policy at the time of login

If you continue using hyplay after the changes, it will be assumed that you have agreed to the new terms. If you do not agree with the changes, you may request to close your account.